Best Price Guaranteed



1. 1) Best Price Guarantee applies to reservations made directly on

2. 2) Best Price Guarantee conditions must apply to:
· Same date and period of stay
· Same room type and same number of guests with the same view and room size and same board basis
· Same reservation rules and or other terms and conditions governing the rate such as cancellation, non-arrival, advance purchase discount and last minute discount must apply
· Both compared rates must be inclusive of service charges and all relevant government taxes

3. 3) All claim must be submitted for verification within 24 hours after reservation made. A Claim form may be rejected if found incomplete or submitted in an unsupported language

4. 4) Best Price Guarantee does not apply to:
· Best Price Guarantee applies solely to BayWater Resort room bookings exclude package rate e.g., rates that includes benefits such as airfare, an overnight cruise, car rental or any hotels stay sold as part of total holiday package, all-inclusive package including an offer proposed at the hotel, transport services or any other service related to the room booking, group rates, corporate rates or negotiated rates, conference and seminar rates, specific promotional offers with promotion code, long stay term rate beyond 7 consecutive days, auction website rate, any prepaid rate that involves discount codes, vouchers, online and offline coupons and certificates

· Bookings made via opaque providers or mystery deal
· Rates offered on on-request websites that do not provide immediate hotel confirmations.
· Rate difference of 0.5% or less of the total booking value due to currency conversions does not qualify for Best Price Guarantee. The comparison must also be shown in the hotel’s local currency



5. 5) Best Price Guarantee will be suspended during times where website rates are not available due to an outage, a technical issue or a circumstance which is beyond our reasonable control.

6. 6) We reserves sole, full right and discretion to determine the validity of any claim and will not review documentation provided by the individual submitting a claim as part of its validation process. We also reserves the right to deny a claim, if it cannot independently verify the availability of a Competing Rate at the time it processes the claim.

7. 7) We may at any time and without notice terminate amend, revise, supplement, suspend or discontinue the Best Price Guarantee Terms and Conditions at anytime
Best Price Guaranteed Claim Form